Refund Policy

LAST UPDATED 22 SEPTEMBER 2026

We would rather return your money than keep a customer who is not satisfied.

7 days, no reason needed

You may ask for a full refund within 7 days of your purchase. You do not have to explain why, and you do not have to delete or return anything. Where the brand you bought from states a longer period on its own page, that longer period applies.

How to ask

Write to support@fietzgroup.com from the email address you used to buy, or reply to the email that delivered your purchase, and say that you want a refund. That is all that is required.

When you get the money

We approve refund requests within one business day. The money is returned to the same card or account used for the purchase. Your bank usually takes a further five to ten business days to show it, which is outside our control.

Refunds after 7 days

If something we sold you did not work, was not delivered, or was not what the page described, write to us whenever you notice. Those cases are corrected or refunded regardless of the date.

Duplicate charges

If you were charged twice for the same product, we refund the duplicate in full as soon as it is reported, and the 7 day limit does not apply.

Before opening a dispute

If you do not recognise a charge, write to us first. We answer every message and a refund from us reaches you faster than a dispute through your bank.

Contact

FIETZ GROUP LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email support@fietzgroup.com.